Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 100 company with over US$48 billion in annual sales, is based in Seattle, US. Amazon.com opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in dozens of product categories. Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, www.amazon.es, www.amazon.it and www.amazon.cn. We are looking for smart, pro-active, customer oriented leaders to help grow our business.
Amazon is seeking a Senior Manager of EU Customer Experience based in Luxemburg. This person will lead our EU customer experience team across Germany, United Kingdom, France and Italy, who perform competitive analyses, measure Amazon’s end-to-end customer experience and propose significant areas for improvement to Amazon’s senior leadership. This person will influence the business strategies and priorities for our European and Global business by collaborating with the retail and operations teams.
Key Job Responsibilities
Responsible for the leadership and development of employees across the EU (current locations include: Germany, United Kingdom, France and Italy), including setting and evaluating performance goals.
Responsible for the planning and execution of operational analysis programs across EU which result in impactful customer experience enhancements, focused on the Amazon global retail business.
Own and drive programs across multiple product lines (e.g. media, consumer electronics, apparel, etc.) Including all scoping, design, data collection, data analysis, recommendations and presenting results to senior management worldwide.
Partner with senior business leaders to implement actions that result from EU studies, to continuously improve customer experience.
Involvement in business teams meetings/discussions and planning sessions as needed.
Work cross functionally with peers/colleagues and other business leaders globally to support training, best practices, and shared opportunities.
Continuous innovation and process improvement efforts to optimize program and team impact.
Planning and leading off site meetings and events.
Hiring and recruiting globally.
BA/BS in Business, Operations, Finance, Engineering, Computer Science, Mathematics or equivalent
Minimum 7+ years in an international work environment in areas such as management consulting, internet, retail, consumer goods
People Management experience
English language communication skills (written and oral)
Proven history of having worked with cross functional teams and functions, including influencing business decisions
Advanced degree (e.g. MBA), is preferred
Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment
Experience reviewing results with senior management and working in a global team setting
Diverse work experience/background
Self-starter, possess flexibility to work in a fast-changing environment and ambiguous situations
A passion for customer experience combined with business curiosity and a strategic viewpoint
Amazon.com - 10 months ago