Our client, a global financial services company, is looking for Head of Customer Strategy to join their Luxembourg team. As Head of Customer Strategy, your purpose will be to help enable the Wealth Management team to continuously listen and deeply understand affluent customers, and to design and ensure the delivery of a superior customer experience through the identification of concrete improvement strategies and actions.Key responsibilities: >Coordinate customer research, segmentation and proposition testing activities. >Putting in place customer metrics and on-line, off-line feedback systems (eg Net Promoting Score, web analytics) aligned with Group guidelines Create a process to systemati ...
City : Luxembourg
Company : Michael Page International
Experience : Chef de projet / Expert confirmé
Category : Services financiers
Luckyjob.lu - 12 months ago
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